Privacy Policy

1. Information we collect

When you request a quote or contact Brussels.cleaning through this website, we may collect information that you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Property address or location
• Property details
• Preferred cleaning date
• Information about the cleaning service you require
• Any additional information you include in your message

We may also receive limited technical information associated with your use of the website, such as your IP address, browser or device information, where this is generated by our website, hosting provider, security systems or other technical services.

2. How we use your information

We may use your personal information to:

• Respond to your enquiry
• Assess your cleaning requirements
• Prepare and provide a personalised quotation
• Arrange a property visit where appropriate
• Organise and provide cleaning services
• Communicate with you about your request or service
• Maintain the security and proper operation of the website
• Meet applicable legal, accounting or administrative obligations

We do not sell your personal information.

3. Legal basis for processing

Where the General Data Protection Regulation (GDPR) applies, personal data is processed only where there is an appropriate legal basis.

Depending on the circumstances, this may include processing that is necessary to respond to your request or take steps before entering into a contract, processing necessary to perform a contract, compliance with a legal obligation, or our legitimate interests in operating and securing our website and providing our services.

Where consent is required for a particular type of processing, we will request it where appropriate.

4. Sharing your information

We may use trusted service providers to help operate the website, manage communications, process form submissions, provide hosting or technical services, or assist in delivering the requested service.

Personal information is shared only where reasonably necessary for these purposes or where disclosure is required by law.

We do not sell or rent personal information to third parties for their own marketing purposes.

5. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services and meeting applicable legal, accounting or administrative requirements.

The appropriate retention period may vary depending on the nature of the information and our relationship with you.

6. Cookies and similar technologies

This website may use cookies or similar technologies that are necessary for its operation, security or functionality.

If optional analytics, advertising or other non-essential tracking technologies are introduced, appropriate information and consent mechanisms will be provided where required by applicable law.

7. Your data protection rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data
• Request restriction of certain processing
• Object to certain processing
• Request portability of your data where applicable
• Withdraw consent where processing is based on consent

You may also have the right to lodge a complaint with the competent data protection supervisory authority.

8. Data security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Third-party websites

This website may contain links to third-party websites. Brussels.cleaning is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

10. Changes to this Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to the website, our services, the technologies we use or applicable requirements.

The latest version will be published on this page with the date of the most recent update.